Privacy Policy
Introduction
Te-Gami (Pty) Ltd ("Te-Gami", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or purchase our products.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information you provide directly
- Contact details — name, email address, and any message you submit through our contact form.
- Order information — when purchasing, we collect billing and shipping addresses and payment details (processed securely by our payment provider; we do not store card data).
- Email subscription — if you sign up for notifications, we store your email address.
Information collected automatically
When you visit our website, we may collect:
- Browser type and version
- Pages visited and time spent
- Referring URLs
- Device type and operating system
- Approximate location (country/region, derived from IP address)
This information is collected via cookies and similar tracking technologies. See our Cookie Policy for details.
How We Use Your Information
We use the information we collect to:
- Respond to enquiries and customer service requests
- Process and fulfil orders
- Send transactional emails (order confirmations, shipping updates)
- Send marketing communications, where you have given consent
- Improve our website and understand how visitors use it
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
Legal Basis for Processing (POPIA & GDPR)
We process your personal information on the following lawful grounds:
- Contractual necessity — to fulfil orders and provide services you have requested
- Legitimate interests — to improve our website and communicate with you
- Consent — for marketing emails and analytics cookies (you may withdraw consent at any time)
- Legal obligation — where required by South African law (POPIA) or applicable international regulation
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form enquiries are retained for up to 24 months. Order records are retained for a minimum of 5 years for tax and accounting purposes.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at hello@te-gami.com.
Third-Party Services
Our website may use the following third-party services, each with their own privacy policies:
- Google Analytics — website analytics (if consented)
- Payment processors — secure payment handling
We encourage you to review the privacy policies of any third-party services you interact with through our site.
Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. However, no method of transmission over the internet is 100% secure.
Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the website after any changes constitutes acceptance of the revised policy.
Contact
If you have any questions about this Privacy Policy, please contact us:
Te-Gami (Pty) Ltd Somerset West, South Africa hello@te-gami.com